Frequently asked questions

Orders are processed in 1–3 business days, then typically arrive within 5–12 business days (US) or 7–15 business days (Canada). You'll receive a tracking link as soon as your order ships.

Yes — we ship across Canada and to the US. Shipping is calculated at checkout based on your location.

30-day returns, no questions asked. If you're not happy for any reason, message us and we'll arrange a return or exchange.

We'll make it right immediately. Send us a photo and we'll replace or refund it — no return needed.

Any flat, light-coloured wall or ceiling works great. White or off-white surfaces give the sharpest image. A dedicated projector screen will improve brightness and contrast further.

Best results are in a darkened or dim room. Evening use with lights off gives a cinema-quality image. Direct sunlight will wash out the picture.

The Nexurae Beam runs Android with built-in WiFi, so you can browse and stream apps right on the projector. Works with any phone — stream directly on the projector over WiFi, or connect an iPhone/laptop/console via the HDMI port. For any specific service, plug in a Fire Stick via the HDMI port.

The Beam projects up to 120 inches diagonally — about 10 feet wide. Place it further back for a bigger image. Most people sit 8-12 feet away.

Simply rotate the top disc housing — the 12 galaxy discs slot in and out by hand in seconds. No tools needed.

Yes — it has adjustable brightness and a built-in timer so it can dim and switch off automatically while you sleep.

No — once paired, your phone reconnects automatically each time you turn it on.

All major cards, Shop Pay, Apple Pay, Google Pay, and PayPal. Shop Pay offers 4 interest-free installments.

Email our team — we reply within 24 hours on weekdays. Use the Contact page to reach us.