Privacy Policy
Last updated: June 28, 2026
Nexurae respects your privacy. This policy explains what personal information we collect, how we use it, and your rights. By using our store, you agree to this policy.
1. Information We Collect
- Information you give us: name, email, shipping and billing address, phone (if provided), and order details when you buy or contact us.
- Payment information: handled securely by our payment providers. We do not store your full card details.
- Automatic information: device and browser data, IP address, pages viewed, and cookies when you browse the store.
- Email signups: your email address and where you signed up, if you join our list.
2. How We Use Your Information
- To process and fulfil your orders and arrange shipping with our fulfilment partners
- To send order confirmations, shipping updates, and respond to support requests
- To send marketing emails if you opted in (you can unsubscribe anytime)
- To improve our store, prevent fraud, and meet legal obligations
3. How We Share Your Information
We share information only as needed to run the store:
- Our ecommerce platform (hosting, checkout, orders)
- Payment processors, to take payment securely
- Fulfilment partners, to ship your order
- Service providers (email, analytics), to operate and improve the store
- Legal authorities, if required by law
We do not sell your personal information.
4. Cookies & Tracking
We use cookies and similar technologies to run the store, remember your cart, understand traffic, and — where enabled — measure advertising. You can control cookies in your browser settings; some features may not work without them.
5. Data Retention
We keep your information only as long as needed to fulfil orders, meet legal and accounting requirements, and run the business.
6. Your Rights
You can ask to access, correct, or delete your personal information, or unsubscribe from marketing at any time. Canadian customers have rights under PIPEDA. To make a request, contact us below.
7. Security
We use industry-standard safeguards and an encrypted checkout to protect your information. No method is 100% secure, but we take reasonable steps to keep your data safe.
8. Children
Our store is not directed at children under the age of majority, and we do not knowingly collect their information.
9. Changes
We may update this policy from time to time. The version posted here applies.
10. Contact
Questions or requests? Contact us:
Nexurae
nexuraeofficial@gmail.com
PO Box 99900 CC 715 037, RPO Queensway High, Etobicoke, ON M8Y 0B8